| Fault | Solution |
|---|---|
| Cannot send email via Gmail/Google | Enable “less secure apps” to be able to send emails from your Gmail account More information on https://support.google.com/accounts/answer/6010255 |
| Just installed SiteMonitor Enterprise and Service won’t Start | Check that required components (below) are installed, especially ASP.NET, Microsoft ReportViewer and SQL Compact. |
| Service Starts and Crashes with FileNotFoundException Error | Install ASP.NET 4.0/4.5 from Windows Components. For Windows 8/Windows 2012 onwards please refer tohttp://support.microsoft.com/kb/2736284 |
| Web Interface gives Errors | Open the SiteMonitor Enterprise Configuration window and click on Help … ‘Errors in Web Interface’. Click on the check button and follow the instructions given. |
| Missing Components during Setup, or Internet Connection Required during setup |
Download the following required components and install them prior to install SiteMonitor Enterprise. Microsoft ReportViewer Microsoft SQL Compact Microsoft.NET Framework v4.5 |
For any other issues contact us.